This page includes how to tag, card issues, and visitor info. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). The correct fare will be automatically deducted. The discount is even greater if you add multiple nights! Choose to stay logged in or to log out. The correct fare will be automatically deducted and tickets with remaining value will be returned. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. For Andriod phones, you may need the move your phone around. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. What happens if I tag on, but I change my mind? Why wasnt I notified this would happen? Yes. 2020, Metropolitan Transportation Commission. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? You will need to use this new email address the next time you log in to your online account. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package.
Home | Clipper Clipper cards pending pass? You can also modify your booked seats at anytime by visiting our seat selection portal. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. Thats why we say to allow a few extra days if you are picking up your value on a bus. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. Weekly and monthly passes are not available. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. If you already have a card, you can choose to set up Auto-Reload when you load value online. Please enter the ages for all children 18 and under. A single beep and a green light means you paid for your ride. STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. So if your primary funding source is declined, your order will be charged to your backup card. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. Choose to stay logged in or to log out.
This page includes Using Clipper on specific agencies. New to Clipper?
Clipper Customer Service | bart.gov You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. Please note that The Hub is permanently closed. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer.
Loading Value | Clipper Phone: (213)-204-2900. Please check out this 2022 guide to Seattle whale watching. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle.
There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets.
Home | Clipper If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. Within each class, there are upgrade sections as well. Only registered Clipper cards are eligible for refunds. Children from countries other than the US or Canada will require a passport and possibly a Visa. You can use cash value on all transit systems that accept Clipper. The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload.
Fares | SFMTA TDD/TTY: 711 or 800.735.2929. Phone. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. opens in new window. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. Learn more about Clipper START and how to apply here.
Clipper card lost and deregistered : r/AskSF - reddit We notify customers 30 and 60 days before the expiration date of their payment card on file. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. This is different in the phone environment. Im so glad that I dont have to go into the office the last two weeks. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. Center the card or device over the "Tag Here" graphic on the screen. Privacy Policy. We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. You can also set up Clipper on your phone through Apple Wallet. Muni offers several ways to pay your fare. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. Once you do that, it will show up in your account. Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. Phone. This means we couldnt process your payment for automatic reloading. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. After we collect payment, we will send you an email confirming this. There are no discounts available at the BART vending machines. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. In person at the AC Transit Customer Service Center. Learn more about Clipper on your phone. For iPhones, theantenna is in the top third of the phone. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. Be sure to review the paper ticket fare chart at the station. Should you want to change your booking in any capacity, a $15 USD fee will be charged. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers.
Victoria Clipper Frequently Asked Questions | Clipper Vacations You can set up automatic reloading when you initially order a card and load value online. For all other cards on your phone without HVD, value will be available immediately. Report a lost, stolen, damaged or defective card and discuss replacement options. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. Cookie Notice Please learn more about traveling with pets. So if your primary funding source is declined, your order will be charged to your backup card. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Learn more about required travel documents. At your request, we can mail you a new card with your balance restored, typically within 2 business days. How can I set up my card to automatically reload? For more information, please see our Seattle-Victoria fast ferry schedule. Otherwise, you will be logged out automatically. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria.
Caltrain - Clipper Tip: It takes 3-5 days (really) for | Facebook Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. Why not? View vessel seating chart for San Juan Clipper. Everything you need to know when you travel with Clipper! Oakland plans to unleash pothole blitz to fix notorious street damage, Los Gatos: Hundreds still without power as Black Road repair project finishes early, Dear Abby: I love my wife but I think I better get divorced, Dear Abby: My wife said she doesn't like it, but it's part of my life, Harriette Cole: She has gone too far with the remote work option, Bobcat seen using Highway 17 wildlife crossing hours after it opens, Authorities: Man bombed PG&E transformers in South San Jose, Ask Amy: I feel guilty for not speaking up about my co-worker's activities, William backed Harry and Meghan's eviction, prefers brother never 'set foot in England again', Map in Murdaugh murder case: 5 deaths and a mysterious shooting, Ask Amy: I didn't ask for what I wanted, and I'm sad they couldn't guess, Miss Manners: I felt bad that they all skipped her baby shower -- and then I found out why, As Adderall shortage continues, DEA plans to limit some telemedicine prescriptions, House where JonBenet Ramsey was found dead listed for sale for almost $7M, Columbia University permanently drops SAT, ACT admissions requirement, The Waterbed Doctor: California retailer lays claim to retro bed with nearly 40 years of service, sales, Felonious Florida podcast: Missing teenage girl leads to several cases of child sex trafficking, Do Not Sell/Share My Personal Information. Yes. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. You can also carry on one small piece of luggage and one personal item. You can order a card and value online but note we can only mail cards to domestic addresses.
Muni Fares & Passes | SFGOV - San Francisco The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. Includes one-way or round trip travel via the Clipper ferry. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. You can add value to your card or make other changes to your Clipper account by using our automated phone service or the Clipper website. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. We do allow walk-up day-of guests to purchase tickets if space allows. Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. Yes, there is. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. Our vessel also features one wheelchair accessible bathroom onboard. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Clipper automatically checks for a valid pass. Funds are immediately available when added using a vending machine at BART. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Our terminal in Victoria is currently open 10:00am 5:00pm. Your session is about to expire due to inactivity. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. Once youve activated your Auto-Reload, youll be able to see it in your account. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. See the. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. Includes travel to any of our destinations with activities or hotel stay or both. To find out more information about replacing an RTC card, please visit 511.org. Can I load value on my mobile phone at a transit agency ticket office? Key Clipper information translated to Chinese. Comfort VIP Best of the best seats in Comfort Class! Pay With 2020, Metropolitan Transportation Commission. You will still need to use your plastic Clipper card for this. Clipper on your phone. Learn more on our luggage policy. A: Your anger is warranted. Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. When will I be charged for my Auto-Reload value? When I tag my card, what do the beeps and lights mean? But if you tag off, Clipper will return the difference of $6 to your card. An email notification will be sent out 7 days prior to travel as a reminder for check-in. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT.
PDF Clipper Cancellation Form Limited-use tickets are not available on phones. Seating class changes between Standard and Premium seating will require agent assistance. 877.878.8883. You will need to tag your card to a card reader or ticket machine to activate it. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. What is the best way to tag on the new Clipper card readers? If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. Check Clipper News for holiday or modified hours. For limited time, riders can get a new Clipper card on their phones for free (normally $3). You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. The RTC Clipper card is a photo identification card. Once you hear a single beep that means youve paid your fare and are good to go! If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available.
Student EasyPass Program Updates | Parking and Transportation How long do I have to pick up the value before it expires? US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. Registered cardholders can report lost, stolen or damaged cards and request replacements. Youth/Senior Cards. You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Yes. You will need to use this new email address the next time you log in to your Clipper account. . The Victoria Clipper V vessel is a passenger-only ferry. Once you do that, it will show up in your account. Key Clipper information translated to Spanish. See the Google Pay How-To page for more details. Select Clipper card and follow the instructions to add a card and load value. 2020, Metropolitan Transportation Commission.
Check out our virtual tour of the Victoria Clipper V! The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. Can I set up Auto-Reload for cash value and a pass? Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. Clipper account access including checkingyour balance can be found on the Clipper website. What happens if my transit benefit order will exceed the $300 cash balance limit? Hotel Package: Non-refundable within 4 days of travel date. Once you set up Auto-Reload, we need to confirm your payment method is valid. A little work up front helps you save money. Ticket Central. Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. Be sure to review the paper ticket fare chart at the station. If you want to ride, you will need to tag again.
Help | Clipper Riders are encouraged to get a Clipper Card to avoid the surcharge. All discounts are set up in advance through Clipper. Had to call a couple of weeks ago, and got a live person really quickly. Funds added using Apple Pay and Google Pay areimmediately available for use. . We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. Luggage can be stored year-round (10am 5pm) at the Victoria Clipper (for $15.00 CAD per bag Credit Card ONLY Cast NOT accepted) while you explore in and around the city. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. We will automatically send a declined payment notice to the email address in your Clipper account. If you forget to tag off, thats the fare you will pay.
Does the balance on Clipper Card ever expire? - Quora You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. I have loaded a lot of money on a clipper card through the website months ago. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, How did $300 disappear from our Clipper cards?